Return policy

You can request an exchange or return within 48 hours of receiving your order, provided the item is in its original condition. Oud wood: may be returned within 48 hours of receipt, provided no more than 3 grams have been used. For hygiene reasons, perfumes and oud oil cannot be returned once the seal is opened. Refunds are made to the original payment method within 5–10 business days of receiving the return.